Botsitting: Conceptualizing Value-Enabling Hidden Human Labor in AI-Enabled Work

Yogesh K. Dwivedi , Tom Crick, Katina Michael, Spyridon Samothrakis, Indranil Sarker, Rana M. Naeem, Ramakrishnan Raman, Tegwen Malik, Laurie Hughes, Raghu Raman, Vincent Dutot, Il Jeon, Mohamed Y. I. Helal

Journal of Computer Information Systems · 2026 · Taylor & Francis

Botsitting

Human-AI collaboration

Organizational value

Video Abstract

Summary

This conceptual paper introduces Botsitting as a form of hidden human labor that helps organizations translate AI capabilities into measurable value. It develops a framework explaining Botsitting’s role in AI value realization, proposes theoretical propositions, and identifies directions for future research on AI-enabled work and human-AI collaboration.

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Discipline

Engineering · Computer Science

Publication type

Journal Article

University

King Fahd University of Petroleum & Minerals

Country

Saudi Arabia

Video

YouTube · 2:17

Author-produced · English